Order cancellation
In the event that you wish to cancel your order and since the product has not been shipped, you should contact the customer service department at 21 0452 3913 or by e-mail. In the event that your order has been shipped, you can return it with the same courier without return costs (Free recipient charge).
Product & Money Back
You have the right to return within 14 calendar days, the product you received, justifying the reason for its return. The returned product must be in its original condition and you will not be charged for its return costs as long as you use our partner company ACS COURIER.
If the aforementioned conditions are not met, then the product will be returned to you at your own expense.
To return a product, you must complete and send the relevant form (return slip) that you received with the product.
The information and return address of the product are: Sachtouri 44, Piraeus 18537
In case of refund the transaction is completed in a week from the day we will receive your request
In case of cash on delivery, our company will deposit the amount of money into an account that you indicate to us.
Right of Replacement within 14 days
Because we want you to be completely happy with your purchase, in the event that something you do not like or does not suit you or was defective or does not correspond to the product you ordered, you have the right to request the replacement of the product in another size and/or in another color. For the replacement process, the maximum return window is up to fourteen (14) calendar days from the date of receipt.
To carry out the replacement, the following actions must be taken within 14 days:
- Deliver the product and complete the return form with all the necessary information so that the return of the product can be accepted, but at the same time a possible change in color/number or other item can be made. In the event that replacement is not possible due to unavailability of the requested product, we will contact you to offer you alternatives.
- The product you are returning must be unused and in its original packaging.
The shipment of the new product will take place in a time period equal to the shipment time of the original one.
If you wish to change the product you received or the money will be returned to you or if you want to replace it with another product to reduce the difference in money.